To process a customer refund, there are three main steps. First, create a credit memo. Then, process A/P invoice and print a refund check. Finally, process A/R debit.
- Click on Create Credit Memo
In the main navigation menu, select the **invoicing module** and click on **create credit memo**.
- Select Order Number
Enter the **order number** to be affected and select the order
- Process Credit Memo
Select the **item** to be refunded and **save** the credit memo. **Close the sales journal** to post the credit memo successfully.
- Click on Enter Supplier Invoice
In the main navigation menu, select the **A/P module** and click on "**Enter Supplier Invoice**".
- Process a Non-PO Invoice
Create a **new vendor** to process customer refunds and select the vendor.
- Enter Refund Information
Add a **new item** and enter the **amount of refund** to process.
- Account Distribution
Update account distribution to **debit an asset account**, such as **11900 - Customer Refunds**. **Save** the invoice and **close the purchase journal**.
- Click on Pay by Single Check
Process a **payment** for the customer check
- Click on Generate Check
Select **Manage** and click on "**Generate Check**"
- Click on Save
**Save** the check and **print the refund check**. **Close the single check journal**.
- Click on Receive Payment
In the main navigation menu, select **customer payment** and click on "**Receive Payment**".
- Select A/R Debit
Select **A/R debit** and click "**Next Step**"
- Refund Information
Enter **customer information**, **refund amount**, **description** and select **G/L Account - 11900 Customer refunds**
- Select A/R Credit
From the "**Checks**" tab, select the **credit memo** created in the first step. Click "**Next Step**" and **close the cash receipt journal**.
