Reversing a customer invoice allows you to undo an invoice and impacts all G/L accounts initially impacted, such as prepaid accounts, cost accounts, freight, commission accounts, etc. This approach also allows you to track changes to an order, whereas an invoice adjustment does not.
- Click on Manage Cust Invoices
In the main navigation menu, select the **Invoicing module** and click on "**Manage Customer Invoices**".
- Click on Reverse Invoice
Locate the invoice to reverse and, in the "**Action**" column, click on **Manage** and select "**Reverse Invoice**".
- Click on Reverse
Select the **book period** (ideally the same book period of the original invoice) and click on "**Reverse**".
- Close Sales Journal
To **post the reversed invoice** successfully, **close the sales journal**. Then, you can recreate the invoice.
