Click Customer
Click Manage Customer
Click the Customer Number of the customer you're adding a commission profile to
Next, choose Manage in the customer menu
Select Customer Profile in the dropdown menu
Then click Order Status
Next, choose the condition the orders must meet before being automatically placed On Hold
If you'd like to send specific users a notification when any orders for this customer are placed On Hold, enter them under the On-Hold Notification section
Click Save to save your changes
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